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Tag: outsourcing

  • The 3 Advantages And Disadvantages Of Outsourcing Your Call Center

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    Some BCOs or customer service providers are often unfamiliar with the company’s culture, practices and values. Traditional BPO companies may not consider your company’s core strategy and brand when handling applications. BPO companies generally handle the full recruitment, training, planning and management of a team of call center agents. This saves you the costs and…